Associate Manager - Thunder Bay, Ontario ID: 58150

Deadline Date: 2019/03/13

Location: Thunder Bay

The Associate Manager, Clinic Operations provides operational oversight to a clinic or small group of clinics within a region. The incumbent oversees operations and resolves escalated issues from patients, physicians and the general public while supporting a patient centric service model. The Associate Manager oversees the day to day operations of a clinic or small group of clinics. The incumbent oversees day to day staffing and provides relief staffing within clinics as needed.

Posting Date:
 Thunder Bay
 125 Vickers Street, South Thunder Bay Ontario, P7E
Start Date:
Number of positions:
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Varied
- Supervision of day to day operations of a clinic or small group of clinics
- Mentors, encourages, supports and guides the clinic staff to build a culture of empowerment, respect and non-judgement for all staff and patients
- Supports and trains all staff, new and current, to provide optimal patient care
- Empowers staff to work as one team, one service alongside Canadian Addiction Treatment Pharmacies or another pharmacy partner
- Makes certain that clinics are appropriately staffed
- Reports high-priority/impact issues to the Assistant Regional Manager
- May participate in the hiring process; including making staffing requests, reviewing resumes, participating in interviews and facilitating the offer process
- May conduct staff meetings or huddles in each clinic to share news, provide feedback, answer questions and listen to staff concerns.
- Reports on clinic operations metrics as required.
- Makes certain that Clinics are operating in a good state of physical repair by taking actions on repair requests as they are needed and proactively identifying areas of improvement
- Liaises with Union Representatives to foster positive working relationships
- Performs work in accordance with the provisions of OATC Policies and Procedures and ensure that employees are aware of and comply with all Corporate Health and Safety Policies and Procedures.
- Will be required to work in a clinic if a critical staffing issue cannot be resolved
- Payroll timecard review (ADP)
 - At least three years' experience in a role within a healthcare environment
- Experience in managing operations ideally within a variety of clinical settings (addiction or mental health specialties preferred)
- Valid driver's license and access to a vehicle for travel to clinics and meetings is required.
- Demonstrated ability to navigate change
- Experience managing human resources in a unionized environment
- Proven ability to foster positive and productive working relationships with peers. organizational leadership and external partners
- Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)
- Current certificate of Competence from the College of Nurses of Ontario (CNO) is an asset.
Closing Date/Apply by:
How To Apply:
 Submit Resume & Cover Letter to

Employer Contact Information

Contact Name:
 Human Resources Department
Position Title:
 Human Resource Coordinator
Company Name:
 Ontario Addiction Treatment Centres
 175 Commerce Valley West, Suite 300
Postal Code:
 L3T 7P6
Web Address:

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