Customer Service Representative ID: 58734

Deadline Date: 2019/04/26

Location: Thunder Bay

The Workplace Safety and Insurance Board (WSIB) helps people overcome workplace injuries and illnesses and helps business owners make their workplaces safe and healthy. Our people are at the heart of what we do. Bring your enthusiasm and expertise to the WSIB, and we'll help you achieve your personal and professional goals through meaningful work, development opportunities and a culture of compassion, integrity and teamwork. We are the WSIB. And we're here to help. Customer Service Representative Channel Solutions Recruiting for current and future permanent, temporary and casual unilingual and bilingual opportunities in all locations The number of vacancies for this position has not been determined at this time. The current recruitment will be used to create a pool of qualified candidates to fill upcoming opportunities within the next eighteen months.

Job Summary: Promote the values, principles and professional public profile of the WSIB by receiving and responding to general telephone enquiries related to claims, health care benefits, return to work/work transition services, prevention, access, appeals, e-services, compliance and general revenue or WSIB policies. Route calls to appropriate area and/or staff. Place outbound calls when necessary and appropriate.

Posting Date:
 Various Locations
Start Date:
Number of positions:
Days of work:
 Business, Finance and Administration
- Answer an Automatic Call Distributor telephone system, providing information and assistance to workers, employers, representatives and internal business partners or others in response to telephone enquiries
- Incumbent may perform a range of clerical duties during non-peak periods while still available to answer telephone
- Provide occasional backup for receptionist counselor, records and mailroom to cover breaks and lunch periods.
- Perform other related duties as assigned or required.
High school completion plus additional specialized courses or certificate program of up to one year or equivalent skills level.
Proven Customer Service skills and experience
Experience in a Call Centre environment is an asset
Strong interpersonal skills and ability to deal with customer problem resolution
Leadership skills sufficient to provide on-the-job training to new or less experienced staff
Closing Date/Apply by:
How To Apply:
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
To apply for this position, please submit your application by the closing date noted above on our Job Opportunities page:
We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process.
The WSIB is an equal opportunity employer. Accommodation is available under the Ontario Human Rights Code. The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact
If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB's Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

Employer Contact Information

Contact Name:
Position Title:
Company Name:
 Thunder Bay
Postal Code:
Web Address:

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