Customer Service Technician - Bilingual ID: 59081

Deadline Date: 2019/05/29

Location: Thunder Bay

We have an immediate opening for an IT professional with extensive technical, customer service, communication and troubleshooting skills for the following position.

Posting Date:
2019/05/15
City:
 Thunder Bay
Province:
 ON
Address:
 1139 Alloy Dr
Start Date:
 2019/06/01
Identifier:
 newJobs
Type:
 Full-Time
Hours:
 35
Wage:
 19.89/per hour
Number of positions:
 1
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday
Occupation:
 Social Science, Education, Government Service and Religion
Duties:
What we do Contact North | Contact Nord helps underserved Ontarians in 600 small, rural, remote, Indigenous and Francophone communities by making it possible for them to access education and training without having to leave their communities. What you do as a member of our team Reporting to the Director, Financial Services & Organizational Planning, the Customer Service Technician:
Customer Support
- Provides first level of customer support to both internal and external clients who are using Contact North | Contact Nord's information technology platforms, systems and services
- Uses active listening skills, probing and troubleshooting techniques to successfully resolve technical support issues over the phone and via web tools with clients who often have a very basic knowledge of Contact North | Contact Nord's information technology platforms, systems and services Systems Maintenance
- Works as part of a team of specialists, where team members work collaboratively and autonomously to ensure all Contact North | Contact Nord platforms, systems and services operate optimally and without unscheduled interruption
- Creates user accounts, tests, installs and configures equipment and software, performs required maintenance and updates to systems and software
- Monitor systems, identify service interruptions and alert appropriate staff in a timely manner
- Functions as an proactive member of a self-managing team Information & Data Management
- Assist with gathering, cleaning and entering data on courses and programs
- Run reports and queries
- Maintain and update information, instructions, procedures and guides in SharePoint
- Perform simple updates/changes to websites in html
- Post notices re systems outages/maintenance
Qualifications:
What you need to be successful
- 1-2 years' experience providing technical support to internal and external clients on systems, platforms, software and devices
- Excellent communications skills, with an equally high standard of verbal and written communication in both French and English
- Working knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory service software
- Working knowledge of Microsoft, Apple and open source operating systems
- Working knowledge of MS Office Suite (Word, PowerPoint and Excel)
- Analytical, problem solving and organizational skills, with demonstrated ability to diffuse problematic situations and provide a positive client experience
- Proven ability to work with minimal supervision, as part of a self-managing team and excise sound judgement and diplomacy when dealing with clients
- Valid, class G driver's license
- Post-Secondary diploma in information technology, computer science, networking, electronics, and/or telecommunications would be considered an asset.
Misc.:
What we provide
- A dynamic and friendly work environment where employees have an opportunity to do meaningful work helping Ontarians get the education and training they need, contribute their expertise to improving the services we offer and continue to develop their potential
- 35 hours per week, Monday to Friday, between 7:30 a.m. and 11 p.m. on a rotating shift schedule; ability to work some overtime and/or accommodate sporadic weekends is required
- An attractive compensation package:  $19.89 to $23.05 per hour starting wage based on experience
- Shift premium for evening shift, 1.5x after 35 hours
- Competitive full-range benefits package
- Employer/Employee Group RRSP matching contribution plan of 6% each
- 15 days of accumulated paid vacation annually
Closing Date/Apply by:
 2019/05/29
How To Apply:
How to apply
- This position is open until filled
- Submit to resumes@contactnorth.ca with a cover letter and resume
- Quote Job Competition number #19-37-ITWS in the subject line of the email
We are an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.

Employer Contact Information

Contact Name:
 Ryan Rask
Position Title:
 Human Resources Officer
Company Name:
 Contact North | Contact Nord
Address:
 1139 Alloy Drive Suite 104
City:
 Thunder Bay
Province:
 ON
Postal Code:
 P7B 6M8
Phone:
 1-807-346-3118
E-mail:
 resumes@contactnorth.ca
Web Address:
 //www.contactnorth.ca
 

Apply Today!



In this section