Inside Sales and Service Representative ID: 62210

Deadline Date: 2019/11/25

Location: British Columbia

A leading Industrial safety and fastener company, with multiple offices worldwide are looking to add an Inside Sales and Service Representative at their Fort St. John location. They have an excellent reputation within their sector and are looking for a candidate with strong industry experience.

Posting Date:
 Fort St. John
 British Columbia
Start Date:
Number of positions:
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday
 Sales and Service
- Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
- Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the AGI Value Proposition to customers.
- Contribute proactively to improvements in branch profitability and product Gross Margin.
- Processing customer orders through the computer system, ensuring accuracy and prompt delivery
- Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
- Promote Company products and services to customers and provide substitutions where required
- Adhere to the 5S program and take an active role in the branch's cleanliness and maintenance
- Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
- Provide leadership and ensure continued exceptional customer service by the branch team, when required
- Support Branch Manager by assisting with everyday operational/administrative functions, when required
- Other branch support related duties including but not limited to supporting the warehouse functions as required
- May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.
- A minimum of 1 to 2 years previous customer service experience is required
- Demonstrates a strong work ethic and personal commitment to get the job done
- Demonstrated focus on "wowing" the customer with exceptional service
- Team-player and an ability to work independently
- Knowledge of industrial and/or safety products is preferred
- Superior interpersonal, problem solving and customer service skills to effectively build relationships
- Strong communication skills, ability to convey message in an organized, clear and effective manner
- A self starter, taking action to achieve goals beyond what is required
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations is required
- Possession of a valid driver’s license and a reliable vehicle (if driving required)
- Completion of High School Diploma at a minimum and Post Secondary education or equivalent work experience
Closing Date/Apply by:
How To Apply:
 If interested in the job, please forward your up to date resume to You can call reach me at 905-366-8587

Employer Contact Information

Contact Name:
 Calvin Fernandes
Position Title:
 Sourcing Partner
Company Name:
 Hays Specialist Recruitment
 201 City Centre Drive
Postal Code:
Web Address:

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