Member Service Representative (Part-time) ID: 62373

Deadline Date: 2020/01/30

Location:  Dryden

Alterna Savings, Dryden Branch, is looking for a Member Service Representative! The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

Posting Date:
Start Date:
Number of positions:
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday
 Business, Finance and Administration
Major Responsibilities
Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation. Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings products, services, sales disciplines and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions. Performs other duties as assigned by Management.
Expectations / Outcomes Alterna Savings members will view the organization as exceeding their expectations in terms of service quality;
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings members will have the appropriate products that suit their needs;
Professional and safe work environment is maintained;
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.  
 Post-secondary education preferred or an equivalent level of experience and education. Previous experience in a sales role, including cash is preferred. Previous Teller experience would be an asset. Ability to work flexible hours.
Closing Date/Apply by:
How To Apply:
  Please visit our careers site, create a profile, and apply directly to the opportunity! You can also submit your resume to Please put "MSR - Dryden Application" in the email's subject line.

Employer Contact Information

Contact Name:
 Emily Jacobs
Position Title:
 HR Coordinator
Company Name:
 Alterna Savings
Postal Code:
Web Address:

Apply Today!

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