Member Service Representative (Teller) ID: 55031

Deadline Date: January 31, 2018

Location: Sioux Lookout

Nexus Community Savings, a division of Alterna Savings is the financial services alternative where people and communities come first. We offer our team members more than just a job, we offer the potential for a career.

Posting Date:
Jan 5, 2018
 Sioux Lookout
 42 King St
Start Date:
Number of positions:
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday
 Sales and Service
Responds to member needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers or foreign currency exchange.  Resolves member issues at first point of contact where possible and refers to Reginal Manager based on the complexity of the situation.  Strives to create a positive member experience through each interaction and looks for ways to continuously improve the overall member branch experience. Maintains a strong level of knowledge with respect to Nexus Community Savings products, services, sales disciplines and current marketing campaign programs/strategies. Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.  Utilizes quarterly learning to adapt strategies and increase results. Ensures ongoing compliance and adherence to operational policies, procedures, objectives and Code of Business Conduct.  Actively collects applicable fees and revenues, contributing to branch financial goals.  Finds solutions to enhance the member experience and minimize factors that may negatively impact the member experience. Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions. Performs other duties as assigned by Management.
Post-secondary education preferred or an equivalent level of experience and education.  Previous experience in a sales role, including cash is preferred.  Previous Teller experience would be an asset. The Member Service Representative (MSR) provides professional and efficient service to members utilizing sound knowledge of Nexus Community Savings products and services to fulfill their transactional needs and provide an excellent member experience. This role quickly develops a rapport with members and proactively identifies their needs, promotes Nexus Community Savings products and services and refers members to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures. As part of ongoing development this role will require that you be flexible to assist in others areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.
 *Nexus Community Savings a Division of Alterna Savings & Credit Union Limited is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you. Thank you for your interest and although we appreciate all applicants only candidates selected for an interview will be contacted.
Closing Date/Apply by:
How To Apply:
 Apply Through the Alterna Savings careers Website or email a resume to the recruiter your resume at

Employer Contact Information

Contact Name:
 Erica Williscroft
Position Title:
 HR Advisor
Company Name:
 Alterna Savings
 319 McRae
Postal Code:
 K1Z 0B9
 613-560-0150 x6522
Web Address: