Member Service Representative (Term) ID: 60810

Deadline Date:

Location: Sioux Lookout

Company: Alterna Savings *This is a 12-month term maternity leave contract with full-time hours* The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

Posting Date:
City:
 Sioux Lookout
Province:
 Ontario
Address:
 42 King St. Sioux Lookout
Start Date:
 2019/07/28
Identifier:
 newJobs
Type:
 Full-Time
Hours:
 33.25
Wage:
 
Number of positions:
 1
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday
Occupation:
 Business, Finance and Administration, Sales and Service
Duties:
 Scope of Position The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures. As part of ongoing development this role will require that you be flexible to assist in others areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.
Key Responsibilities
Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation. 
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience. 
Maintains a strong level of knowledge with respect to Alterna Savings products, services, sales disciplines and current marketing campaign programs/strategies. 
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives. 
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives and Code of Business Conduct. 
Actively collects applicable fees and revenues, contributing to branch financial goals. 
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions. 
Performs other duties as assigned by Management.
Qualifications:
 Qualifications
Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset. 
Ability to work flexible hours according to the Branch's hours of operation Key Skills
Excellent oral and good written communication skills that enable effective interaction with coworkers and members/clients. 
Ability to utilize professional and tactful interpersonal skills to facilitate resolution and solutions to member/client issues or concerns.
Mathematical reasoning to accomplish tasks such as balancing, determining percentages and ratios, is required. 
Attention to detail and accuracy. 
Service leadership that creates a positive team atmosphere and productive work environment.
Motivation to seek developmental opportunities ensuring complete understanding of Alterna Savings products, services and strategic goals.
Working knowledge of various Windows-based computer applications such as e-mail and Internet navigation; knowledge of word 
Flexibility to embrace change in a fast paced environment.
Strong organizational skills. Competencies 
Member/Client Centricity-Sustains member relations. 
Continuous Learning & Agility-Self assesses and monitors oneself to maintain personal effectiveness. 
Teamwork-Contributes positively as a team member.
Achievement Orientation-Consistently meets work expectations.
Adaptability-Recognizes how change will affect work. 
Impact & Influence-Uses facts and available information to persuade.
Initiative-Addresses current issues.
Sales Process-Applies Alternas sales principles.
Professional/Technical Expertise-Demonstrates working knowledge as relates to the jobs role.
Misc.:
 About the Alterna Financial Group Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years! Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, Alterna Bank. Together, we have $7.9 billion in assets under administration. Our members and customers benefit from industry leading online brokerage and investment management services and have access to the largest surcharge-free ATM network in Canada with THE EXCHANGE® Network, providing access to over 3,700 ATMs. Alterna Savings has been charting new directions to help Ontarians and achieve their financial dreams and build strong, vibrant communities for more than a century. As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares our expertise with more than 164,000 members through a network of 32 credit union branches across Ontario, including our federated partner Peterborough Community Savings, a division of Alterna Savings and Credit Union Ltd. Alterna Bank is one of the most innovative banks in Canada and the first to offer all Canadians an end-to-end digital mortgage experience. Customers also get fully-digital financial services that include our highly competitive high-interest eChequing, eSavings, RRSP and TFSA products available online and through mobile banking. For more information please visit www.alterna.ca and www.alternabank.ca and connect with us on https://twitter.com/alternasavings. Compensation *At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply! * Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above. * Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.
Closing Date/Apply by:
 
How To Apply:
  Please submit your resume to emily.jacobs@alterna.ca Or follow the instructions through our online application portal: https://recruiting.ultipro.ca/ALT5000ASCUL/JobBoard/5cf23382-2cd5-42f4-8a95-48fc4c5822db/OpportunityDetail?opportunityId=12db46a2-4394-4bec-8139-2bf35f844764

Employer Contact Information

Contact Name:
 Emily Jacobs
Position Title:
 Human Resources Coordinator
Company Name:
 Alterna Savings
Address:
 
City:
 
Province:
 
Postal Code:
 
Phone:
 
E-mail:
 emily.jacobs@alterna.ca
Web Address:
 https://www.alterna.ca/AboutUs/Careers/
 

Apply Today!



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