National Helpdesk Support Analyst ID: 59007

Deadline Date: 2019/06/20

Location: Thunder Bay

Within our growing Technology group, our firm wide Helpdesk team is looking for a National Helpdesk Support Analyst. This is your opportunity to apply your formal education! You'll have a chance to expand your technical and interpersonal skills as you work with a team providing end user support troubleshooting and resolving issues with our enterprise wide systems, remote networks, telecommunications (wired/wireless) as well as other various applications. You will learn something new every day, and be a major influence in how our clients and colleagues work. This is a unique opportunity to collaborate with key stakeholders and become known as a trusted advisor within the Digital & Innovation team and across the firm. It's a chance to tap into your knowledge, passion and deep experience; a chance to contribute meaningfully to our purpose - to help our clients, colleagues and communities thrive.

Posting Date:
 Thunder Bay
Start Date:
Number of positions:
Days of work:
As a National Helpdesk Support Analyst you will:
- Participate on the National Helpdesk support team troubleshooting and resolving user support issues by phone, email, in-person and using remote-control tools
- Provide technical support for various industry standard applications, practice-specific and Grant Thornton proprietary applications
- Configure PCs with the required core environment software, printer setup and practice-specific software
- Install and configure new software, updates and patches
- Troubleshoot various hardware issues with PCs, printers, scanners, etc.
- Manage hardware support and inventory management
- Coordinate the shipping and tracking of computer hardware to external vendors for repair
- Be responsible for maintaining and managing the computer, printer and supply inventory for the local office
- Provide computer and application training one-on-one to new hires
- Create, document and facilitate topic-specific group training sessions
- Participate in various IT projects as required
- Liaise and support the extended National Technology Services team across Canada
- Perform various other duties as required
Think you've got what it takes to be a National Helpdesk Support Analyst? Like the colour purple? Great. Here's a few more boxes we're also hoping you can tick:
- 1-2 years of experience in a similar role would be considered an asset
- Excellent written and verbal communication skills
- Ability to work effectively both independently and as part of a team
- Solid organizational skills with the ability to prioritize and work in a busy environment
- Excellent troubleshooting/problem solving skills and analytical ability
- Interest in continuous learning
- Aptitude for learning and adhering to existing standardized policies, processes and procedures
- Aptitude for learning software quickly with minimal instruction
- Desire to learn and expand knowledge of the firm and the technology environment in use
- Excellent interpersonal skills
- Interest in user needs and in providing a high quality of customer service
- Thorough understanding of networks and file servers
- Ability to lift equipment weighing up to 25 lbs/11 kg
- Travel to our various locations throughout Northern Ontario
At Grant Thornton we're focused on making a difference in the lives of our clients, our colleagues and our communities. That's our purpose. Or, as we like to say, living our purple.
Closing Date/Apply by:
How To Apply:
 Please apply on our career website.

Employer Contact Information

Contact Name:
Position Title:
Company Name:
 Thunder Bay
Postal Code:
Web Address:

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