Scheduling Officer ID: 62001

Deadline Date: 2019/11/11

Location: Thunder Bay

Contact North | Contact Nord helps underserved Ontarians in 600 small, rural, remote, Indigenous and Francophone communities acquire employment by making it possible for them to access education and training without leaving their communities

Posting Date:
 Thunder Bay
 1139 Alloy Dr
Start Date:
Number of positions:
Days of work:
 Monday, Tuesday, Wednesday, Thursday, Friday
 Business, Finance and Administration
- Accurately and efficiently schedule user activity requests during regular and high volume periods using Contact North l Contact Nord's three technology platforms advise the appropriate Educational Partners, clients and staff of the confirmed activity dates, times and locations;
- Maintain and update an online booking tool, which includes regular communication with educational & training providers, clients and staff;
- Manage scheduling conflicts and provide solutions
- Notify staff at online learning centres of new bookings and confirm staff coverage;
- Provide training and orientation to educational & training providers, clients and staff on the booking software;
- Communicate software or program issues to the Information Technology Services department;
- Lead as the point person for the Northern Collaborate Colleges Program (NCCP) o Ensure NCCP booking forms are accurately submitted
- Ensure NCCP exam forms are accurately submitted o Prepare NCCP Matrix of the courses being offered on a semester basis
- Maintain several databases and spreadsheets;
- Complete the conflict resolution process three times per year (back-up)
- Comply with all applicable Health and Safety Legislation.
- Superior customer service and communication skills
- Meet short deadlines by being able to prioritize and adapt
- Intermediate/advanced Microsoft Office Suite skills
- Emphasis on attention to detail in regards to proofreading, data entry and checklists
- Fluently bilingual (English/French), both oral and written, would be considered an asset
- Energetic, self-starter with a capacity to thrive in a fast-paced, multi-tasking office environment
- Strict adherence to standardized policies and procedures
- Related post-secondary diploma or certificate in Administrative Assistant or Office Administration
- 3 to 5 years' experience in an office setting
Closing Date/Apply by:
How To Apply:
This position is open until filled. Include at least two employment references. Quote Job Competition number #19-70-TBOC in the subject line of the email

Employer Contact Information

Contact Name:
 Ryan Rask
Position Title:
 Human Resources Officer
Company Name:
 Contact North | Contact Nord
 1139 Alloy Drive Suite 104
 Thunder Bay
Postal Code:
 P7B 6M8
Web Address:

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