Customer Service Charter

 

OUR SERVICE PROMISE TO YOU:

Welcome to Northwest Employment Works. We provide you with one-stop access to employment programs and services through respectful and personalized timely service. 

 

STANDARDS YOU CAN EXPECT:

  • caring, respectful environment with access to courteous, helpful, professional and considerate staff
  • we will respect your time and work hard to serve you as quickly as possible
  • we will engage in discussion with you and listen to your specific needs
  • all staff will have accurate up to date information and resources to help you achieve your goals
  • we will assist you and follow your progress
  • we will respect your right to privacy and the trust you place in us

 

YOU CAN HELP US SERVE YOU BETTER BY:

  • providing timely, complete and accurate contact information
  • honouring your commitments with us
  • providing us with feedback 

 

COMMENTS AND CONCERNS:

  • STEP 1 - Contact your Employment Advisor
  • STEP 2 - Contact the NEW Program Manager at (807) 624-3352

You will receive an acknowledgment within 2 business days and a response within 5 business days.


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