Deadline Date: 2017/09/19
Customer Service Representative-1700008947 Do you have a passion for helping others? We are looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction. At BMO Financial Group, the customer is always front and center. That's why we are focused on providing them with sound financial advice through meaningful conversations. In this role, you'll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you'lll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO. When you join us you'll be part of a workforce where flexibility means being there for our customers by thinking differently about how, when and where we all work. Customer Service Representative The Customer Service Representative is one of the most important roles at BMO. In this role you are the ambassador of our brand in your one-on-one interactions with our customers. As a Customer Service Representative, you will: Serve and delight each customer during every interaction and execute financial transaction including deposits, withdrawals, bill payments, foreign currency requests and/or other account transactions in an efficient and professional manner. Proactively demonstrate lobby leadership and educate our customers on self-serve options available to them with the goal to deliver an enhanced customer experience. Understand our customers needs through quality conversations and identify opportunities to promote the right financial products and services to meet their needs. Refer customers to branch team members and partners who can have quality needs based conversations to explore customers financial needs and goals. Maintain overall appearance and presentation of the branch. Actively participate in regular coaching sessions and team meetings Joining the BMO Team has many perks, including: Access to a variety of formal and informal training including on-the-job training, online learning, virtual classroom and in-class-room learning. Career planning tools and resources to support you in growing your career with us. Opportunities to participate and volunteer in the community. A flexible work schedule to meet your work/life commitments.