Client Service Associate ID: 67751

Deadline Date: 2021/12/10

Location:  Thunder Bay

The Service Delivery team will operate on a 7 days per week schedule, and the successful candidate must be available to work some weekends as well as evenings and holidays

Posting Date:
2022/03/08
City:
 Thunder Bay
Province:
 Ontario
Address:
 
Start Date:
 
Type:
 Full-Time
Hours:
 37.5
Wage:
 
Number of positions:
 1
Days of work:
 Varied
Occupation:
 Business, Finance and Administration, Health
Duties:
 
  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
  • Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
  • Coordination of service providers schedules and updates
  • Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
  • Coordinate all standardized data input, triaging of calls and information
  • Work closely with frontline nurses, supporting their day to day needs
  • Other duties/task as assigned by Manager
Qualifications:
 
  • Grade 12 required, university/college education preferred
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving & critical thinking
  • Excellent communication skills; both written and oral
  • Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • A vulnerable Sector Search and/or Child Abuse Registry Check may be required
  • Ability to speak French is an asset in French Designated areas
  • Medical Terminology is a asset
  • The use of Personal Protective Equipment (PPE) may be required
Misc.:
 
Closing Date/Apply by:
 2021/12/10
How To Apply:
 

Please apply directly at: 

https://app.jobvite.com/j?cj=oFavhfwl&s=School

 

Employer Contact Information

Contact Name:
 Dave Rieger
Position Title:
 
Company Name:
 VON Canada
Address:
 
City:
 
Province:
 
Postal Code:
 
Phone:
 
E-mail:
 
Web Address:
 None