Customer Service Representative ID: 65210

Deadline Date: 2020/12/09

Location:  Thunder Bay

Our team in Thunder Bay needs a Customer Service Representative CSR who can make all of our valued guests feel welcome and taken care of while playing an essential function behind the scenes as well We want a CSR who shares our dedication to enriching lives matched with a passion for efficiency and process and delivering an impressive client experience

Posting Date:
2020/11/09
City:
 Thunder Bay
Province:
 
Address:
 
Start Date:
 
Type:
 Full-Time
Hours:
 
Wage:
 
Number of positions:
 1
Days of work:
 
Occupation:
 Business, Finance and Administration, Health, Sales and Service
Duties:
What you will do Provide a Motion customer experience. Our Customer Service Representatives are the front line to our company and critical players in realizing our objective to make life accessible.
You will:
- Welcome, engage with, and meet the needs of our guests
- Answer phones and emails
- Provide retail sales customer service to the clientele instore
- Fax and digitize files
- Work closely with busy service technicians and sales consultants to oversee the client order administration
- Process payment, manage bank deposits, billing & payments as needed
- Coordinate equipment rentals, sales and delivery
- Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders.
Make a difference. You will work behind the scenes to ensure accurate information is presented to our guests.
You will:
- Update all of our databases (client, rental, inventory, etc.) using our Navision software.
- Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
- Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.
Qualifications:
What you bring
- Education and experience. You have a degree or diploma from a post-secondary institution or a minimum of 2 years of experience in a fast-paced office environment or a customer-facing role. You have an interest in, or exposure to, the healthcare or personal mobility device industry. 
- Experience in equipment sales or the sales process is considered an asset.
- Communication. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You are comfortable communicating on the phone, by email or in person - sometimes all at once.
- Flexibility and organization. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
- Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client's needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
- Technical Skills. You are proficient in Microsoft Office Suite and comfortable navigating databases. Experience with Jobber and Navision is an asset.
- Additional must-have requirements. You have a clean criminal background check and are bondable.
Misc.:
Why join? We are Motion. At Motion, we've undergone a recent transformation, and we think that's exciting. With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, an opportunity to make an impact in people's lives, and help create a company environment you believe in. Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here. Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.
Closing Date/Apply by:
2020/12/09
How To Apply:
Apply online: https://motioncares.ca/careers

Employer Contact Information

Contact Name:
 Sue Gilpin
Position Title:
 Director, HR
Company Name:
 Motion
Address:
 202 Sparks Ave
City:
 Toronto
Province:
 Ontario
Postal Code:
 M2H 2S4
Phone:
 416-992-0812
E-mail:
 careers@motioncares.ca
Web Address:
 http://www.motioncares.ca
 

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