Customer Service Representative ID: 65504

Deadline Date: 2021/02/15

Locations:  Various, Thunder Bay

Locations: Guelph, Hamilton, Kingston, Kitchener, London, North Bay, Ottawa, Windsor, Sault Ste. Marie, St. Catharines, Sudbury, Thunder Bay, Toronto, Timmins & Windsor

Posting Date:
Start Date:
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 Management, Business, Finance and Administration, Health,
We are the WSIB. And we’re here to help. 

Now is an exciting time to join the Customer Care department of the WSIB!  We are growing with people who believe that every time, every Customer deserves our best.  If you have a passion for service and a desire to work in an organization where you can make a difference, bring your best to the WSIB.  We offer great compensation, a supportive team environment, and opportunities for career growth.  We work in a busy Contact Center environment, but we are not just here to answer the phone. We are Here to Help.  If you think you would be a good fit for this great opportunity, we would love to hear from you!

The WSIB is recruiting for current and future unilingual and bilingual (French speaking) opportunities in the following locations:

Guelph, Hamilton, Kingston, Kitchener, London, North Bay, Ottawa, Windsor, Sault Ste. Marie, St. Catharines, Sudbury, Thunder Bay, Toronto, Timmins & Windsor

Statuses include: Full-Time and Part-Time, Permanent and Temporary and Casual

Note schedules or availability of work will not be consistent or guaranteed for casual opportunities. Hours of work may vary from 0 to 13 hours per week dependent on business needs and your availability. Contracts will vary in length.

From:  $56,085.59 

Job Summary:

Promote the values, principles and professional public profile of the WSIB by receiving and responding to general telephone enquiries related to claims, health care benefits, return to work/work transition services, prevention, access, appeals, e-services, compliance and general revenue or WSIB policies. Route calls to appropriate area and/or staff. Place outbound calls when necessary and appropriate.

Major Responsibilities:

  • Answer an Automatic Call Distributor telephone system, providing information and assistance to workers, employers, representatives and internal business partners or others in response to telephone enquiries
  • Incumbent may perform a range of clerical duties during non-peak periods while still available to answer telephone
  • Provide occasional backup for receptionist counselor, records and mailroom to cover breaks and lunch periods.
  • Perform other related duties as assigned or required.


Job Requirements:
  • Completed high school diploma plus MINIMUM 1 year of post-secondary education
  • Proven Customer Service skills and experience
  • Experience in a Call Centre environment is an asset
  • Sttrong interpersonal skills and ability to deal with customer problem resolution
  • Leadership skills sufficient to provide on-the-job training to new or less experienced staff 

As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire. 

To apply for this position, please submit your application directly on our careers site - - by the closing date noted above.

We appreciate the interest of all candidates.  Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.  

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB’s Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.  

Privacy Statement

Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323.  Be advised that information related to application status will not be provided. 

Closing Date/Apply by:
How To Apply:
Apply by submitting your application to our careers page: 

Employer Contact Information

Contact Name:
 Sonia Kaur
Position Title:
Company Name:
Postal Code:
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