Customer Service Charter
OUR SERVICE PROMISE TO YOU:
Welcome to Northwest Employment Works. We provide you with one-stop access to employment programs and services through respectful and personalized timely service.
STANDARDS YOU CAN EXPECT:
- caring, respectful environment with access to courteous, helpful, professional and considerate staff
- we will respect your time and work hard to serve you as quickly as possible
- we will engage in discussion with you and listen to your specific needs
- all staff will have accurate up to date information and resources to help you achieve your goals
- we will assist you and follow your progress
- we will respect your right to privacy and the trust you place in us
YOU CAN HELP US SERVE YOU BETTER BY:
- providing timely, complete and accurate contact information
- honouring your commitments with us
- providing us with feedback
COMMENTS AND CONCERNS:
- STEP 1 - Contact your Employment Advisor
- STEP 2 - Contact the NEW Program Manager at (807) 624-3352
You will receive an acknowledgment within 2 business days and a response within 5 business days.
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